D.C.

Healthcare.gov continues to experience glitches

Decrease Increase Text size

(WJLA) - Some online problems still persist four days into the new phase of the Affordable Care Act. 
 
It is clear the designers of the online health insurance marketplaces underestimated the gold rush of demand. The federal government’s site serving 36 states had at least seven million unique visitors in its first 72 hours, but many people are still complaining of problems.

Fredericksburg resident Johnnie Wood started trying to sign up for insurance on healthcare.gov on Tuesday. Three days later he’s still trying, stymied by glitches and error messages.

In Texas, Guy Forsyth gave up online and decided to apply the old-fashioned way. And in Kentucky, business owner Howard Stovall tried to buy insurance for himself and his employees.

The Maryland Health Connection site is up and running after IT workers identified a glitch in the system. 

Despite the widespread problems, President Obama has praised the demand. 

"Millions of Americans made it clear they do want health insurance," the president said.

In D.C., Tom Bridge had no trouble applying for insurance. He thinks he’ll save about $300 each month.

“We get that money back and that would be substantial for us," Bridge said. "Some of that goes into a college fund, some of that goes into buying food and diapers. That’s a big difference.”

David Hall also used the District site as soon as it went online Tuesday morning.

“I enrolled. Had no issues, was able to look at all the different plans and then decide what plan I wanted to go with. It took probably 15 minutes,” he said.

Throughout October, the Maryland site will be offline from 11 p.m. to 5 a.m. daily for maintenance and improvements. The federal site is continuing to add server space and make upgrades to fix the issues being reported. 

Like many communities, the District launched its sign-up effort Thursday with an event in Northeast. D.C. Health Link offers several other sessions: 

DC Health Link Sessions Schedule

Recommended For You