D.C.

Washington Monument elevator malfunction due to controller receiving incorrect signals

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(WJLA) - Soon after she went up to see the beautiful view, Carol Kendrick found herself stuck at the top of the Washington Monument.

She tweeted a picture of herself all smiles, even though she was stuck up there for two hours on Monday night due to a non-working elevator.

“There were 12 or 15 of us stuck up there that night, and we all kind of looked at each other, 'Okay, it's here -- do we get in it?'"

This is video from inside the problem plagued-elevator, taken during a preview event two days before the Monument reopened. Just hours earlier, D.C. firefighters were called because the elevator stopped working – and a source tells the ABC7 I-Team that Park Service employees were inside.

We exclusively obtained internal Park Police reports showing that this elevator has malfunctioned multiple times since it was repaired after the 2011 earthquake.

The problems date back at least a year, and have continued since the monument opened to the public. The National Park Service brought in experts from California and Baltimore to fix the problem, which the agency says appears to be with the elevator controller receiving incorrect signals that the elevator door is open when it is actually closed.

The contractors who were working overnight remain on the scene Thursday, monitoring the elevator’s operations.

Speaking to us via Skype from her Phoenix home, Kendrick hopes it is fixed before she takes another eight-grade tour group to the top next week:

“They need to try to get it right!"

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