BUSINESS

Ticketmaster lawsuit settlement could mean millions in fees credited to past customers

Ticketmaster concert tickets and brochures at a box office. (AP Photo)
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Concert ticket retailer Ticketmaster has agreed to a tentative settlement over a long-standing lawsuit that could force the company to credit customers for millions in past fees, the Wall Street Journal reports.

According to a lawsuit that has been dragging on more than 10 years, five concert-going plaintiffs sued Ticketmaster for "misleading" fees.

The plaintiffs allege that, on past ticket orders, they were charged "order processing fees" and "UPS delivery fees," and then also charged "convenience fees" and "facility fees."

The plaintiffs allege that, essentially, all of the differently-named fees are too similar and merely "secret profit-generators" for Ticketmaster.

The plaintiffs also allege that the company didn't spend all of it on the purposes it implied the fees were for. They said, had they known the reasons behind the fees, they would not necessarily have paid the charges, or they may have chosen to go through a different company than Ticketmaster.

Ticketmaster, which recently merged with Live Nation, has never admitted any wrongdoing, but recently contacted customers who had bought tickets with the aforementioned fees charged between Oct. 21, 1999, through Feb. 27, 2013, advising them of the pending lawsuit.

The Wall Street Journal reports that many past ticket-buyers have been lauding the pending settlement excitedly on Twitter - though some cracked jokes, implying they might get as little as $2.25 back on a future ticket purchase.

Read the Journal's full story online.

 

 

 

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