We did not post your blog. Not because your opinion isn't valid but because of in part of the terms and conditions of posting in part which reads: "You agree to not use the Service to: a. upload, post, email or otherwise transmit any Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, indecent obscene, libelous, violative of another's rights of privacy or publicity, hateful, or racially, ethnically or otherwise objectionable; "

Feel free to re-post without labeling and naming individuals as criminals etc., foul or suggestive language etc.

Thanks

Well, I wrote into ABC 7 on your side and was contacted by Verizon 1 day later. Their tune changed dramatically! My bill was adjusted and I received my new TV yesterday, 4/30/08.

Thank you for all of your hard work in our community and helping individuals combat large corporations!

Sincerely, Tarra :o)

I signed up for Fios bundled service on December 31, 2007 the last day to qualify for the $99 dollar rate and the 19 inch television. I've been trying for the better part of 3 months to get my service bundled but have been unsuccessful. I've been transferred from operator to operator and disconnected more times then I care to count. I'm currently being overbilled in the meantime, my phone service was never transferred over properly so I was without a phone for 8 days and my wireless internet service wasn't installed properly. I've been trying to get replacement receivers for 2 months now because the representative misrepresented the capablities of the receivers as well as I was told that I would own the receivers after 2 years. Still haven't been able to swithch out my receivers. Finally, It looks like my service may get bundled but now I'm told that I'm not eligible for the "19 inch television because my request wasn't entered into verizon's billing system until Jan. 2nd eventhough my request was on Dec. 31st. I called numerous times over the past couple of months to verify that I qualified for the television and was told that I did qualify by 2 or 3 different representatives because my requet was put on on the 31st. Today, I've been told i do not qualify because Verizon has th date as Jan. 2nd. The whole reason I decided to switch to verizon was for the TV promotion and now they are not honoring what was previoulsy promised. I'm very frustrated with the Fios customer service department as well as their escalation managers. I would be satifsfied if Verizon honored theri end of the promotional agreement and provided the television. I feel like I've been decived by verizon!

I highly recommend the Fios product but do not think the Fios Product outweighs the aggavation / frustration and drawback of having to deal with Fios Customer service department.

Guess what? Now I am out a TV and the $200 credit offered for my connection troubles.

Yes I have called back and again promised the same but nothing to date.

Guess what else happened. I was charged a $199 termination fee for upgrading from DSL to FIOS. That was another fight.

Finally got that $199 off my bill. The billling office is so screwed up they think the $200 credit I was promised in January was the $199 taken off my bill. Not hardly because that was not charged until February. Also the adjustments to my bill for the change in service amounted to $134 and billing thinks that was the same $200 credit I was offered.

Bottom line I am out the TV and the $200 credit for my troubles.

J Turner Arlington VA

Attracted by the promotional HDTV offer, our Triple Bundle package was installed, in December 2007. As promised, in January 2007, we receieved our 2007 Consumer Double/Triple Play campaign #164 Source Reward offer letter; We elected to receive the Sharp 19-inch HDTV. My experience has been similiar to the other disappointed Verizon customers; a higher monthly fee, a two-year contract, and another letter of promise to deliver my HDTV, in 10-weeks.

Verizon fully expects me to be timely and pay for monthly services rendered. Verizon must be held to deliver to their customers and this promotion.

While we are am satisfied with FIOS; Verizon must step it up! Verizon must not continue to take for granted its customers who make them number one in the market.

Verizon fully expects me to be timely and pay for monthly services rendered. Verizon must be held to the same obligation to their customers and deliver on their promotion.

Thanks Shirley Washington Fort Washingtn Md. 20744

Thanks,

Linda Brown 240-765-8633