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Shawn Blanks represents his company well and knows how to head off a problem.  He did not pass the buck, if fact, he laid them out! $2800.00!

The problem originated with a separate division within his store; The Custom and Design Center. It failed to correct an error in a timely manner and no one was available to talk with us.  When Mr Blanks found out about the issue he took action to make a JC Penney customer happy. 

The problem was obvious and he didn't make the customer wait any longer to get a much deserved refund. He did what we don't often see; he showed leadership and true management skills.

Blanks didn't play the "blame game", didn't make excuses and; as leader of the retail team, he made them all look good. 

Thanks. That's how it should be done!

ROSS