Metro Deploying 'Secret Shoppers' to Rate Service
posted 6:06 am Fri February 29, 2008 - WASHINGTON
Zimmerman, a member of the Arlington County board, says Metro will use a system similar to large retailers to view the transit system through the eyes of riders. Recent data from Metro shows the agency fell short of its service reliability goals for 2007. Metro failed every month last year to meet its goal of having running 95 percent of all trains on schedule. Performance dipped closer to 80 percent during rush hour.
Metro saw a 30 percent spike in service disruptions between July and November over the same time a year before. Officials have said the problems were caused by failing brakes on older cars and failing doors on the newer 5000-series rail cars.--
Information from: The Washington Examiner, http://www.examiner.com
Latest Comment on Metro Deploying 'Secret Shoppers' to Rate Service
gallyvet
8:36 am on 02/29/08
Some of those "secret shoppers" need to be persons with disabilites.
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