Verizon needs to improve their customer service skills, they don't know how to treat customers in the first place. Secondly, they mislead people when customers request the service.

My problem started back in october 2007, with the tv deal with verizon fios triple play. Have not received the tv yet !!! this is after hours and hours of phone calls and promises. the tv will be there in 4 weeks. I wait and guess what ,still no tv. they have done this countless times. not expecting this from a large company. its funny they did not hold up to there end of the agreement and that is fine. if i want to cancel it will cost me $200. where is the justice?

Hey, Talkback. Verizon still hasn't fixed the problem. I signed up for service last December. Thanks to constant bungling and Verizon missing two (!!) installation appointments, my service was installed in mid-January. I didn't receive the redemption letter until late February, and I activated it on March 10, 11 weeks ago.

Verizon's confirmation e-mail said I should have the TV in 6-8 weeks. Their Web site currently says 6-10 weeks. The customer service representative told me it would be sometime in July, or maybe late June. She also told me that Verizon is under no obligation to deliver the TV at any particular time, and essentially that I should take her word that it will show up eventually. Even worse, I'm planning to move in a few weeks, and Verizon claims there is NO WAY to change the delivery address unless I happen upon a FedEx attempted delivery notice. Her attitude was that the delay is perfectly acceptable because Verizon's supplier is back-ordered. "Why," she asked, "should we pay for a more expensive TV than the one we promised you?" My answer: "Customer service." Apparently it isn't one of Verizon's core values.