-WJLA Script-

Anchor:

A RECALL ON DEFECTIVE CHINESE TIRES HIT THE NEWS THIS WEEK.

 

BUT IT DOESN'T END THERE.

NOW A MAJOR U.S. TIRE MANUFACTURER IS TAKING ACTION OVER A TIRE DEFECT EXPOSED BY OUR 7 ON YOUR SIDE TEAM.

ROSS MCLAUGHLIN HAS THE STORY.

ROSS WHAT HAVE YOU GOT?

Ross McLaughlin:

SOME RELIEF FOR CONSUMERS. IT TOOK SOME TIME BUT GOODYEAR HAS FINALLY STEPPED UP TO THE PLATE TO COMPENSATE THEM FOLLOWING AN INVESTIGATION WE LAUNCHED EARLIER THIS YEAR.

 

Story:

Jason Allison/GoodYear Customer: "That crack's gone very deep both of them."

 

YES IT HAS. DEEP ENOUGH TO HOLD A QUARTER. BACK IN FEBRUARY WE EXPOSED COMPLAINTS FROM CONSUMERS ACROSS THE COUNTRY.

Jeff Inge/Independent Tire Dealer: "I've seen it completely separate the whole side wall separate from the tread."

SIDEWALL CRACKING ON GOODYEAR EAGLE TIRES. THE FEDERAL GOVERNMENT EVEN RECEIVED REPORTS OF INJURIES. YET NO ACTION HAD BEEN TAKEN.

Jason Allison/GoodYear Customer: "Very dangerous, I can't even, I don't want to think about what could have happened."

JASON ALISON HAD TO REPLACE ALL FOUR TIRES ON HIS 2004 NISSAN MAXIMA. HIS WIFE LESLEY IS GLAD HE DID.

Leslie Allison: "It's scary to think about what could have happened."

WHICH IS WHY WE GOT INVOLVED.... GOODYEAR SAYS IT'S NOT A SAFETY ISSUE BUT HAS NOW RESPONDED IN A BIG WAY TO OUR INVESTIGATION. LETTERS HAVE BEEN SENT OUT TO CONSUMERS.

Lesley Allison: "I was shocked when I received the letter to discover that they decided to replace the tires."

GOODYEAR TELLS 7 ON YOUR SIDE THAT EVEN If.."one of the tires exhibits sidewall cracking, the entire set will be replaced, free of charge."

Ross: "See if they've heard about this customer satisfaction program."

GOODYEAR DEALERS HAVE BEEN NOTIFIED. TIRES THAT ARE AFFECTED ARE THE EAGLE RS-A TIRES..MANY WERE PUT ON NISSAN MAXIMAS. LIKE THE ALISON'S.

Leslie Allison: "I'm happy that we'll be reimbursed because we spent a lot of money replacing 4 tires."

Ross McLaughlin:

SO FAR GOODYEAR IS COVERING TIRES THAT WERE MANUFACTURED WITHIN A CERTAIN TIME RANGE.

IF YOU HAVE SIDEWALL CRACKING WITH YOUR GOODYEAR EAGLE RS-A TIRES CHECK WITH YOUR LOCAL DEALER TO SEE IF YOU'RE COVERED.