A Reston couple is furious after their daughter was allegedly lost at Dulles airport from a flight with her grandmother.

Ten-year-old Jenna Boyer had a button pinned to her shirt signifying she was an unaccompanied minor before boarding a plane from Boston to Dulles Sunday.

After spending two weeks with her grandmother in Boston, Jenna's return trip home to Reston would end in tears. "It was just really scary," she said.

According to Jenna's parents, Jeffrey and Judy Boyer, United Airlines lost their daughter for nearly an hour at Dulles. "I'm not going to be one of those parents that never see their child again, and we only have one," said Jeffrey.

The Boyers say according to United policy, a crew member was supposed to escort Jenna from her seat to the gate at Dulles, where she would be reunited with her mother. But Jenna says no one helped her.

"I looked straight at the flight attendant, I turned right at her and I gave her a look like, 'Where do I go,' and she just said, 'Have a good day,'" said Jenna.

Jenna says she followed other passengers to a tram and then to baggage claim where she started crying after realizing her mother was not there. That's when the Boyers say a stranger asked Jenna if she was lost then took her to an information desk.

All the while, Judy Boyer was desperately searching for her daughter. "I just thought, 'Oh my God' I'm going to be one of those people that know what it feels like to have their child abducted. And you have no idea where to look next."

The Boyers say it took almost 45 minutes for a United Airlines employee to eventually track down Jenna and unite her with her mother. When reached for comment, a United spokesperson said, "Someone clearly messed up."

The airline has launched an investigation to find out what exactly went wrong to make sure something like this never happens again.